As Computer Hardware & Software Support Specialist, you will gain the hardware skills needed to troubleshoot computers with Microsoft Windows operating systems and perform necessary upgrades and/or replace hardware and software to restore proper system functions. You will also gain the skills needed to install, configure and administer computers with Microsoft Windows 7 Professional in medium to large computing environments.

Upon completion, you will be prepared to take the CompTIA A+ exam and the Microsoft Windows 7 (MCTS 70-680) exam.

Class Duration / Hours
Certificate Program: 27 Weeks / 810 Hours
Classes begin every Monday
Flexible Class Schedules during Business Hours

Text Courses
CompTIA A+ & Lab
Microsoft Windows 7 Configuration (70-680)

Course Topics
PC H/W, System S/W & Troubleshooting
System Board & Microprocessor
I/O Devices, Displays, Disk Drivers & Printers
Multimedia, Data Communications
Preventative Maintenance
Pre-Installation Planning, Install & Configure (Win 7 Professional), Using the MMC
Managing File Systems and Storage
User, Groups, Profiles & Policies
Security & Access Control
Network Protocol, Remote Access
Registry, Disaster Recovery
Performance Tuning, Troubleshooting

Prerequisites
H.S. Diploma, GED, or passing score on an Ability-to-Benefit Examination
Proficiency as a computer user