The MCITP: Enterprise Support Technician is designed to give you the skills necessary to install, configure and manage new computer systems and assist users in resolving common desktop application issues. This program will not only prepare you to successfully take the Microsoft Enterprise Desktop Support Technician exam, but it will also prepare you to take the Microsoft Windows 7 Configuration exam, 70-680.

Class Duration / Hours
Certificate Program: 22 Weeks / 660 Hours
Classes begin every Monday
Flexible Class Schedules during Business Hours

Text Courses
Microsoft Windows 7 Configuration (70-680)
Microsoft Windows 7 Enterprise Desktop Support Technician

Course Topics
Pre-Installation Planning, Install & Configure (Win 7 Professional), Using the MMC
Managing File Systems and Storage
User, Groups, Profiles & Policies
Security & Access Control
Network Protocol, Remote Access
Registry, Disaster Recovery
Performance Tuning, Troubleshooting
Identifying cause of and resolving desktop application issues
Identifying cause of and resolving networking issues
Managing and maintaining systems that run windows 7 client
Support mobile users
Identifying cause of and resolving security issues

Prerequisites
H.S. Diploma, GED, or passing score on an Ability-to-Benefit Examination
Proficiency as a computer user